Joso Returns & Exchanges

We want you to be completely satisfied with your high-performance electronics, which is why we offer a 30-day return policy on all hardware and accessories. If your device isn't the perfect fit, we provide a streamlined process for returns or technical exchanges.

Return Process

• 1.
  Initiate Your Request

  Log into your Joso account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Ensure the electronic device is factory reset, cleared of personal data, and securely packed in its original packaging with all included cables and manuals.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, your refund will be processed to your original payment method within 5-7 business days.